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Ordering Policy

New Accounts

All new accounts are subject to a minimum initial order of $500.00 excluding taxes. A copy of the business registration is also required for our files from all new customers.

Placing an Order

Before you can place an order, you must create an account. Once your account has been approved you will be given access to the site and will be able to place orders. Simply browse through our online catalogue and add items to your shopping cart. When you check out, your order will be emailed to us and a verification copy will be emailed to you.

Terms on all new accounts are COD, cash, certified cheque or e-transfer.

Minimum Order Fee

Due to the relatively high labour costs associated with processing smaller orders, all orders below $300.00 CAD excluding taxes will be subject to a $35.00 CAD minimum order service fee. This fee does not apply to backorders.

Displays and Testers

Displays and tester units are sold on a 1 per store basis ONLY, as a one-time offer with a purchase of a minimum of 4 pieces of the corresponding SKUs. NOT AVAILABLE FOR ONLINE BUSINESSES.

Payment Options

All new accounts are COD, cash, certified cheque or e-transfer. Payment using Visa, MasterCard and/or debit cards is accepted upon receipt of a signed  credit card authorization form. Terms are negotiable three months after the account is open and upon receipt of an approved credit application. Our standard credit terms are Net 30 days. Past due invoices will be charged a late penalty of 2% per month.

NSF Cheques

Any cheque marked NSF (not sufficient funds) will result in credit terms being changed to COD; cash or certified cheque. All pending orders will be held until the balance is cleared, and customers will be charged a service fee of $75.00 CAD to cover bank fees.

Order Changes

Changes and/or additions to your order can only be made the day the order is placed. Any changes and/or additions after this time will be considered a new order and subject to the minimum order service fee.

Pricing Changes

Due to fluctuations of the Canadian dollar, product pricing is subject to change without notice and will be adjusted as stock is replenished. Please be aware that the prices on your invoice may reflect these modified prices.

Questions + Comments

If you have any other questions or comments regarding our ordering policy, please contact us.


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